Managing the pandemic’s impacts is a significant challenge for any family. Social distancing regulations put pressure on jobs, education, and most forms of interaction. Millions of people are out of work, facing health issues, and learning how to communicate and perform various other functions virtually. For families managing the loss of employment, this struggle is especially acute as they need additional support to help them stay afloat. BCFS Health and Human Services is one organization that’s assisting families throughout the country, including the Corpus Christi area. Through the organization’s local office, it has provided multiple services to families including educational training, family planning, and job search assistance.
Heading this office is Director Robin Soto, an experienced leader who oversees local efforts to help the community. She and her team offer an array of family management, planning, and educational services that help residents get back to work and improve their family lives. The office’s approach is highly personal, so every individual and family unit receives assistance that makes the most sense for their specific needs. A consistent challenge for Ms. Soto and her team was to transform many of the organization’s typical services into a virtual format so they could be delivered to people in need without the risks of social contact.
These efforts created many success stories from people who desperately needed help. The team aided a mother of four who was under enormous stress from her kid’s behavioral problems that were exacerbated by the lockdown. She took some BCFS Health and Human Services’ parenting classes to learn behavior modification strategies and tips for better communication. This mom also accepted the office’s offer of local store gift cards as well as some new board games.
Lena* is another young mom in Corpus Christi who needed some immediate assistance. She had one young child at home and was expecting another, but unfortunately, she lost her job at the local school district during the pandemic. She turned to BCFS Health and Human Services for help, and they answered the call by providing her with a month’s rent payment and resources to quickly find a new job. Director Soto and her team also connected Lena with another local agency who provided her with a crib and other items for the upcoming baby.